uno138 Privacy Policy

Last Updated: January 15, 2026

1. Introduction

uno138 ("we", "us", "our", or "the Platform") is committed to safeguarding the privacy and personal data of every member who registers and uses our online betting services at uno138.cam. This Privacy Policy describes the types of personal information we collect, the purposes for which we process that information, the circumstances under which we may share it with third parties, and the rights available to you as a data subject.

This Privacy Policy applies to all services offered through the uno138 platform, including sports betting, live casino games, togel (Indonesia's traditional numbers lottery) draws, sabung ayam (cockfighting) live streams, and all other gaming and wagering products accessible via uno138.cam. By creating an account or using any of our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your data as described herein.

2. Definitions

In this Privacy Policy, the following terms carry the meanings set out below:

• "Personal Data" means any information that identifies or could reasonably identify a natural person, either directly or in combination with other available information.
• "Processing" means any operation performed on personal data, including collection, recording, storage, retrieval, use, disclosure, erasure, or destruction.
• "Data Controller" means uno138, which determines the purposes and means of processing your personal data.
• "Data Processor" means any third-party service provider that processes personal data on behalf of uno138, under a contractual data-processing agreement.
• "Sensitive Data" means personal data that warrants enhanced protection, including financial account information, identity document numbers, and data related to health or vulnerable status.
• "Member" or "Player" means any individual who has registered a verified account on the uno138 platform.
• "Cookies" means small text files stored on your device by your web browser when you visit our platform.

3. Personal Data We Collect

uno138 collects only the personal data that is necessary to operate a safe, compliant, and high-quality betting platform. The categories of personal data we may collect are outlined in the table below:

4. How We Collect Your Data

We collect personal data through the following channels and mechanisms:

4.1 Direct Collection

Information you provide directly to us when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, respond to surveys, or participate in promotions. This includes all data you enter into forms on the uno138 platform.

4.2 Automated Collection

As you navigate and use our platform, we automatically collect technical and usage data through cookies, web beacons, log files, and similar tracking technologies. This includes your IP address, device identifiers, browser fingerprint, and detailed records of your activity on the platform.

4.3 Third-Party Sources

We may receive personal data about you from trusted third-party sources, including:

• Identity verification providers and KYC service partners
• Payment processors and banking institutions (e.g., confirmation of bank account ownership)
• Fraud detection and anti-money-laundering screening services
• Responsible gaming databases (self-exclusion registries)

5. Purpose of Processing Your Data

uno138 processes your personal data for the following specific and legitimate purposes:

• Account administration: Creating, verifying, and maintaining your member account, including identity verification (KYC) and age verification to confirm you are 21 or older.
• Contract performance: Processing deposits and withdrawals in Indonesian Rupiah (IDR), settling bets, issuing winnings, and administering bonuses and promotions.
• Legal compliance: Meeting obligations under applicable anti-money-laundering (AML), counter-terrorism financing (CTF), and responsible gaming regulations.
• Security and fraud prevention: Detecting and preventing unauthorized account access, fraudulent transactions, bonus abuse, and other prohibited activities.
• Platform improvement: Analyzing usage patterns, identifying technical issues, and developing new features based on member behavior and feedback.
• Customer support: Responding to your queries, resolving disputes, and improving our support processes through quality monitoring.
• Responsible gaming: Monitoring betting patterns for signs of problem gambling, enforcing account limits set by you, and administering self-exclusion requests.
• Marketing communications: Sending you promotions, bonuses, and platform updates (only where you have opted in or where we have a legitimate interest), and tailoring offers to your preferences.

6. Legal Basis for Processing

uno138 processes your personal data on the following legal grounds, depending on the specific processing activity:

• Contract performance: Processing is necessary to fulfill our obligations under the Terms & Conditions you accepted at registration, including operating your account and processing transactions.
• Legal obligation: Processing is required to comply with applicable laws, including KYC identity verification, AML screening, and responsible gaming obligations.
• Legitimate interests: Processing is necessary for our legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: For marketing communications and non-essential cookies, we rely on your explicit consent. You may withdraw consent at any time by contacting our support team or updating your account preferences.

7. Data Sharing & Disclosure

7.1 Authorized Third-Party Sharing

uno138 may share your personal data with carefully selected third parties where necessary to operate our platform and deliver our services. All third-party data processors are bound by data-processing agreements that restrict how they may use your information. Categories of authorized recipients include:

• Payment processors and banking partners: BCA, BRI, BNI, Mandiri, and e-wallet providers (OVO, DANA, GoPay) to process your financial transactions.
• Identity verification partners: KYC and age verification service providers who help us confirm your identity and eligibility.
• Game software providers: Licensed studios such as Pragmatic Play, Evolution Gaming, and Microgaming, which may process technical data to deliver their games.
• Fraud prevention services: Third-party services that help us detect and prevent fraudulent activity, money laundering, and unauthorized account access.
• Cloud hosting and IT infrastructure: Secure server and infrastructure providers that host the platform and associated data systems.
• Customer support tools: Live chat and helpdesk software providers that power our 24/7 support operations.

7.2 Legal Disclosure

We may disclose your personal data to law enforcement agencies, regulatory authorities, courts, or other government bodies where we are legally required to do so, or where disclosure is necessary to protect the rights, property, or safety of uno138, our members, or the public.

7.3 No Commercial Data Sales

uno138 does not sell, rent, lease, or otherwise commercially transfer your personal data to any third party for marketing or commercial purposes. Your data is not a product — it is information you have entrusted to us, and we treat it accordingly.

8. Data Retention

uno138 retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable law. Our standard retention periods are as follows:

• Account and identity data: Retained for the duration of your membership plus a minimum of 5 years after account closure, to comply with AML and regulatory recordkeeping obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial recordkeeping requirements.
• Customer support communications: Retained for up to 3 years from the date of the interaction, for quality assurance and dispute resolution purposes.
• Technical and usage data: Retained for up to 24 months from collection, after which it is aggregated or anonymized.
• Marketing preferences and consent records: Retained for the duration of your membership, and for up to 3 years after account closure as evidence of consent.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized so that it can no longer be associated with any individual.

9. Security Measures

uno138 implements a comprehensive set of technical and organizational security measures designed to protect your personal data against unauthorized access, accidental loss, destruction, or alteration. These measures include:

• 256-bit SSL/TLS encryption on all data in transit between your device and our servers.
• AES-256 encryption for sensitive data stored at rest in our databases, including financial account details and identity documents.
• Multi-factor authentication (MFA) available for all member accounts to prevent unauthorized login.
• Role-based access controls that limit employee access to personal data strictly to those with a verified operational need.
• Regular penetration testing and security audits conducted by independent third-party security specialists.
• Intrusion detection systems (IDS) and real-time monitoring that flag anomalous activity on our infrastructure.
• Incident response procedures that ensure any data breach is identified, contained, and notified to affected members without undue delay.

10. Cookies & Tracking Technologies

10.1 What Are Cookies

Cookies are small text files placed on your device by your web browser when you visit uno138.cam. They allow us to recognize your device, maintain your session, remember your preferences, and collect usage analytics to improve the platform.

10.2 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session cookies that keep you logged in and security cookies that protect against cross-site request forgery (CSRF). These cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language, currency display format (IDR/Rp), and preferred deposit method to personalize your experience.
• Analytics cookies: Collect aggregated, anonymized data about how members navigate and interact with the platform, helping us identify areas for improvement.
• Security and fraud-prevention cookies: Help us detect suspicious login patterns, unusual device behavior, and potential fraudulent activity in real time.

10.3 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling certain cookies may affect the functionality of the uno138 platform, including your ability to stay logged in or access personalized features. uno138 does not use third-party advertising cookies or cross-site tracking cookies for commercial advertising networks.

11. Your Data Rights

As a member of uno138, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our Data Protection team at [email protected] with the subject line "Data Rights Request". We will acknowledge your request within 5 business days and respond in full within 30 days.

• Right of Access: You may request a copy of all personal data we hold about you, along with information about how it is being used and shared.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold about you. Minor corrections (e.g., email address updates) can be made directly in your account settings.
• Right to Erasure: Subject to legal retention obligations, you may request the deletion of your personal data. We will process compliant erasure requests after confirming that no legal or regulatory obligation prevents deletion.
• Right to Restriction: You may request that we restrict the processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format (e.g., CSV), where technically feasible.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to our demonstrating compelling grounds that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

12. Minors & Age Verification Policy

uno138 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 21. As part of our registration and KYC processes, we take active steps to verify the age of every new member. If we discover or are notified that a member has registered while under the age of 21, we will:

• Immediately suspend and close the account.
• Reverse any deposits made and void any associated winnings.
• Delete all personal data associated with the underage account, except where retention is required by law or to prevent re-registration.

Parents and guardians who believe that a minor in their care may have registered on uno138 are encouraged to contact our support team immediately at [email protected]. We take such reports seriously and will act without delay. We also strongly recommend the use of parental control software to restrict minors' access to online gambling platforms.

13. International Data Transfers

The uno138 platform is operated internationally, and your personal data may be transferred to and stored on servers located outside Indonesia. When we transfer personal data across borders, we ensure that appropriate safeguards are in place to protect your information at a standard equivalent to or exceeding the protections offered within Indonesia. These safeguards may include:

• Standard contractual clauses incorporated into data-processing agreements with international service providers.
• Transfers only to jurisdictions assessed as providing an adequate level of data protection.
• Encryption of all data in transit to prevent interception during international transfer.

14. Changes to This Privacy Policy

uno138 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When we make material changes to this policy, we will:

• Update the "Last Updated" date at the top of this document.
• Display a prominent notice on the platform informing members of the change.
• Where the changes materially affect your rights or how we use your data, send a notification to your registered email address at least 14 days before the new terms take effect.

Your continued use of the uno138 platform after any revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with the changes, you should close your account before the effective date.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please reach out to our Data Protection team:

• Email: [email protected]
• Subject Line: Privacy Policy Inquiry / Data Rights Request
• Live Chat: Available 24/7 via the platform in both Indonesian and English
• Response Time: Within 5 business days for data rights requests; within 2 hours WIB for general inquiries via live chat or email